Your NRG Reviews

I booked an emergency delivery because I genuinely needed it sorted quickly, not because I was being impatient or dramatic. I figured paying extra for urgent help would mean things would move faster and someone would keep me in the loop.

Instead, I had to keep chasing for updates and never really got a clear answer about what was going on. That made the whole situation way more stressful than it needed to be, especially when I only used the emergency option because I didn’t have much choice.

In the end, it didn’t feel like emergency support at all. If I’m paying for that kind of service, I think it’s fair to expect actual help, so I felt let down and wouldn’t rely on them again.

This was really frustrating. I waited in all day expecting them to show up, and nothing happened. No proper update, no reliability, and it’s left me feeling like I can’t really trust them anymore.

I thought it was Good overall, honestly. Nothing really to complain about, but the price still feels a little high for what you get.

I don’t remember every little detail of the order at this point, but I definitely remember being told I’d get a refund. I’ve been checking, and it still hasn’t shown up. Frustrating.

I reached out to customer service about an issue I was having, it didn’t feel like they helped much. The replies were slow, sometimes vague, and I kept having to follow up just to get any real answers. It was the kind of back-and-forth where you explain the problem, wait ages, get a half-answer, ask again, wait some more, then get told something that doesn’t really solve anything. For example, I’d ask a specific question and get a generic reply, or I’d ask what the next step was and they’d just repeat what they already said. It reminded me of those situations where you call about a delivery, a billing issue, or a broken product, and you end up doing more work than the support team. By the end, I was just frustrated and felt like my issue wasn’t really taken seriously.

I wasn’t too happy with this, to be honest. The whole thing just didn’t go the way I expected, and it left a bad impression overall. Maybe I missed something, but I wouldn’t be rushing back.

I tried getting in touch with Your NRG a few times and it felt like hard work. The replies were slow, the answers weren’t very clear, and it kind of seemed like no one really knew what was going on. Like I said, I wasn’t asking for much, just a simple update, but even that felt difficult. Like I said, not a great experience

My bill didn’t match what I actually used, so I had to chase them to get it sorted out. What made it more confusing was that the email said one thing, but the bill showed something else. It just felt like more hassle than it needed to be.

I don’t know why the delivery took longer than I expected, but it was a bit frustrating not getting much clear info while I was waiting. The product did arrive in the end, so it wasn’t a total disaster or anything. Just not a great option if you need something quickly

My order went through without any issues and the items did arrive in the end, so that part was fine. But the tracking updates were unclear. I kept checking because I couldn’t tell if it had even been shipped yet. It felt a bit like I was just left to figure it out myself, which was frustrating. Delivery was okay overall, but the updates could definitely be better so you actually know what’s going on instead of guessing.

The driver was polite and got the delivery done, and to be fair, he kept the area tidy. But he seemed really rushed the whole time and didn’t explain much when I asked about the timing. I feel a bit stupid for trusting them to be more clear and professional. It wasn’t a terrible experience, but it definitely could’ve been handled better

Reordering was simple, which I appreciated, but checkout kept giving me trouble again. It kind of feels like they haven’t really fixed that part yet.

I’ve used Your NRG a couple of times now and it’s been alright for the most part. The only thing is the delivery coverage near me is a bit hit and miss. When they do deliver, it’s straightforward, but I do wish the postcode checker was more clear before you get too far into it. Not bad overall, just think it could be a bit easier.

Tried paying my bill on yournrg.co.uk and it wasn’t the smoothest experience lol. The page was loading slowly, then it timed out and I had to re-enter my details, which was kinda annoying. It did go through in the end, but the whole thing felt a bit clunky and more stressful than it needed to be. For a simple bill payment, it really should be easier imo.

I tried using yournrg.co.uk it ended up being way more annoying than I expected. The pages were taking ages to load, and I don’t just mean a tiny delay, it was slow enough that I kept wondering if the site had frozen or if my internet was the problem. The menus also weren’t very clear, so I kept clicking around trying to find what should have been basic information, but somehow I just kept ending up in the wrong place or back where I started. It felt like I was going round in circles for no real reason. It was even worse on my phone because some of the buttons didn’t seem to respond properly, or I’d tap something and nothing obvious would happen. After a while I just gave up because it was taking too much time and effort for what should have been a simple task. Overall, not a good experience at all.

The fuel prices were okay, not terrible, but I kind of regret stopping here because I’ve definitely seen cheaper prices at other places nearby

I filled up here once, and the weird part is my car just didn’t feel quite right afterward. It was running a little rough, and my mpg seemed lower than what I usually get. Maybe it was just a one-time thing, but for the price, I expected better.

I had a problem with my order and, it took longer than I expected to get a straight answer. I had to follow up a couple of times, which was frustrating. But… to be fair, they did get it sorted in the end, and the person I spoke with was actually helpful. So yeah, not a perfect experience, but not a terrible one either.

Trying to deal with my account has just worn me out. First there were login problems, then the replies took forever, and every time I spoke to someone it felt like they had no idea what was going on. I ended up having to chase everything myself, which got old really fast. I’m fed up with the whole experience.

Ordering online was straightforward overall, though the checkout process felt a little clunky and took more effort than it should have. I got through it in the end, but what annoyed me more was the lack of follow-up afterward. A quick confirmation or update would’ve been nice instead of just being left wondering what was going on.